Frequently Asked Questions

We know that the quality of jewelry is important to every customer. Therefore, we use high quality raw materials, such as natural gemstones, 14K/18K pure gold or platinum, all of which have been strictly screened and certified. In addition, our jewelry is handcrafted by experienced craftsmen and goes through multiple quality inspection processes to ensure that each custom jewelry is not only unique in design, but also exquisite in workmanship, durability and reliability. We provide a detailed quality guarantee to give you confidence in the jewelry you buy.

Of course, your satisfaction is the core of our service. After the preliminary design is completed, we will show you the design draft via email or online platform and ask for your comments. If you are not satisfied with the design, whether it is the adjustment of details or the change of the overall style, we will provide free modification service until you are completely satisfied. We promise that there will be no additional costs before the design is confirmed.

We attach great importance to the payment security and privacy protection of our customers. Our website uses the latest SSL encryption technology to ensure that all transaction data is protected at the highest level during transmission. At the same time, we follow a strict privacy policy and will not disclose your personal information to third parties. The payment process is completed through internationally renowned third-party payment platforms (such as PayPal, Stripe, etc.), which have mature security mechanisms to protect your funds.

We promise that if the customized jewelry you receive has any defects, quality problems or does not match the order description, you have the right to apply for an unjustified return within 7 days after receiving the goods. Just provide the original state of the goods and all accessories (including packaging, certificates, etc.), we will refund or remake it for you, and bear the round-trip freight. We firmly believe that through our efforts, you can enjoy a worry-free shopping experience.

The delivery time varies depending on the complexity of the customization and the selected materials, but usually, from design confirmation to finished product delivery, our average cycle is 4-6 weeks. We will start the production process immediately after confirming the order and track the production progress throughout the process to ensure on-time delivery. At the same time, we will regularly update you by email on the production status, so that you can keep track of the progress. If there are special needs or emergencies, please let us know in advance and we will try our best to coordinate to meet your requirements.